West Virginia Attorney General Patrick Morrisey has filed suit against a Clendenin monument/memorial seller for allegedly taking money from consumers and not delivering what they paid for.
Glenn A. Naylor II, who does business as Naylor Monument Sales and Naylor Monument Company LLC, sells gravestones, headstones and other monuments. He is charged with violating the state’s Consumer Credit and Protection Act.
The lawsuit is seeking “to enjoin and restrain the Defendant from engaging in unfair or deceptive acts or practices in connection with the sale of memorials and monuments and related activities.”
“It’s really simple: you must follow the law if you want to do business in West Virginia, and be honest about your work,” Attorney General Morrisey said. “Those who defraud consumers must be held accountable to the full extent of the law. The allegations in this case are serious as it involves consumers who are at their most vulnerable state after the death of a loved one.”
The state began investigating Naylor’s business practices in 2022 after receiving numerous complaints from consumers—that the business took their money but did not deliver or install the cemetery monuments.
The defendant also allegedly dodged calls from consumers seeking answers.
In one instance, a consumer in Cross Lanes placed an order in October 2021 to engrave the date of her mother’s death on her headstone, paying in full. Naylor has not done the job—he has not responded to the consumer’s calls and text and has not returned the money.
“Most businesses that operate in the state do the right thing but if you cross the line, we’re going to make sure there’s enforcement. Plain and simple,” Attorney General Morrisey said.
Read a copy of the complaint at: https://bit.ly/3Nw5C2Z.